1. Introduction

This Privacy Policy describes how Asapreverse ("we", "us", or "our") collects, uses, and protects your personal information when you use our returns management platform and services ("Service").

We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains your rights and our obligations under applicable data protection laws.

2. Information We Collect

2.1 Information You Provide

Account information (name, email address, company details)
Contact information (phone number, mailing address)
Payment and billing information
Product information and descriptions
Communications with customer support

2.2 Automatically Collected Information

Usage data (pages visited, features used, time spent)
Device information (IP address, browser type, operating system)
Log data (access times, errors, performance metrics)
Cookies and similar tracking technologies

2.3 Third-Party Information

Information from payment processors
Analytics data from service providers
Marketing and lead generation data

3. How We Use Your Information

We use your information to:

Provide and improve our returns management services
Process transactions and manage your account
Communicate with you about your account and our services
Generate analytics and reports on product recovery
Comply with legal and regulatory requirements
Prevent fraud and ensure platform security
Send marketing communications (with your consent)
Conduct research and development

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal data based on:

Contract: To fulfill our service agreement with you
Legitimate Interest: To improve our services and prevent fraud
Consent: For marketing communications and analytics
Legal Obligation: To comply with applicable laws

5. Information Sharing

We do not sell your personal information. We may share your information with:

Service Providers: Payment processors, analytics providers, cloud hosting
Business Partners: Resale platforms and recycling facilities (limited data)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In case of merger, acquisition, or asset sale

All third parties are contractually obligated to protect your information and use it only for specified purposes.

6. Data Security

We implement industry-standard security measures to protect your information:

Encryption in transit and at rest
Regular security audits and assessments
Access controls and employee training
Incident response and breach notification procedures
SOC 2 Type II compliance (in progress)

While we implement strong security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Account information: Until account deletion plus 7 years for financial records
Transaction data: 7 years for accounting and tax purposes
Marketing data: Until you unsubscribe or object to processing
Log data: 2 years for security and operational purposes

8. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal information
Rectification: Correct inaccurate or incomplete information
Erasure: Request deletion of your personal information
Portability: Receive your data in a machine-readable format
Restriction: Limit how we process your information
Objection: Object to processing based on legitimate interest
Withdraw Consent: Revoke previously given consent

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

9. Cookies and Tracking

We use cookies and similar technologies to:

Maintain your session and preferences
Analyze usage patterns and improve our service
Provide personalized content and recommendations
Measure marketing campaign effectiveness

You can manage cookie preferences in your browser settings. Disabling cookies may affect service functionality.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:

Standard Contractual Clauses (SCCs)
Adequacy decisions by relevant authorities
Certification schemes and codes of conduct

11. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided personal information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or platform notification at least 30 days before the changes take effect. Your continued use of the service constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer:
Email: [email protected]
General Inquiries: [email protected]